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Clients regularly come to Blue Fountain Media looking for help with their online reputation. These clients fall into two categories: a) Those who want to build their online presence in general; and b) Those who want to build an online presence in response to specific events.
Problems inevitably occur in business, and it’s important to be prepared. Having a web presence means you have a forum to communicate with the outside world. If When something happens, people will turn to your website and blog for information.
Here’s an example of a big company neglecting their online presence and (probably) regretting it:
Last night The Consumerist & CNET reported that AT&T had stopped selling the iPhone in the greater New York area. News immediately spread though the internet and the story was almost quickly picked up by the main stream media (e.g. New York Times, CNN). With no direct channel for finding out information about AT&T, the media ended up quoting numerous conflicting sources.