Last week we attended Search Engine Strategies New York, the online marketing conference and expo, and one theme that kept coming up in various contexts was the concept of real value. Different industries talk about it different way: in economics it’s “utility”, in customer relations it’s “satisfaction”, but the idea is the same: businesses and consumers alike are paying more attention to each dollar that they spend and how it benefits them.

Among consumers, that means brand loyalty is waning as people search for better deals, perhaps reevaluating and switching brands, or even going with generics. Among businesses, it means focusing more on ROI, and making sure your service providers are getting the right kind of results and giving you the metrics to back them up.

It’s a familiar concept at Blue Fountain Media; we’ve always held ourselves accountable for the success of our clients, focusing on your goals, and only recommending solutions that will yield a return on investment. We enjoy working with clients who feel the same way about their own customers. It was nice to have our strategy validated by others, like keynote speaker John Gerzema, who spoke about the erosion of trust, about the lack of permanence of institutions that used to appear untouchable, but ultimately about the opportunity that the crisis has created for smart companies. It’s a win for the consumer, and a win for businesses willing to take a step back, and make sure that they’re adding value that’s worth paying for.

Alhan and I just got back to the office after three days at the Search Engine Strategies New York Conference and Expo. We’ll be writing more about the takeaways from that experience a little later. But first I wanted to point out something I noticed this morning:

One technique to avoid unwanted clicks and the charges associated with them is to write ad copy which will “filter” unqualified users by discouraging them from clicking. Above, on our own AdWords creative, we use the filter “$5K+”, which gives users a clue about the level of our services.

Another New York firm, Avatar, has been doing the same thing (“$20,000 and up”), but now they’ve added a second filter on the same ad: “Currently NOT Hiring”.

When used properly, filters can be effective at reducing your overall pay-per-click cost. However, they can’t be your only strategy for targeting. First of all, they rely on users reading beyond the ad headline, which is sometimes a tall order. Secondly, they can lower your click-through rate, which lowers your AdWords Quality Score, which drives up your minimum cost-per-click. (Basically, if your ad shows a lot but doesn’t get clicked on, Google will see it as a low-quality ad; since they want to provide a quality experience for users, they discourage low-quality ads by making them more expensive.)

One way to reduce the number of unqualified impressions before you start filtering clicks is through negative keywords. If we’re bidding on the keyword phrase “new york web design”, but don’t want users to click our ad searching for “new york web design jobs”, we could just add “jobs” as a negative keyword.

Fortunately, we don’t have that problem; we are hiring.

This is a quick post to exemplify why most methods of marketing, especially online, simply do not match the effectiveness and longevity of search engine optimization (SEO). The important factor to remember is that it is measurable, like pay-per-click advertising and banner ads, but unlike these, the effects of SEO last far beyond the length of the campaign and cost-per-conversion plummets with SEO as time goes by.

Exhibit A:

One of our clients, PriorTax.com, was spending $1.40 per visitor through Google AdWords to bring 13,024 visitors to their website in a period of 30 days.

During the same 30 day period, Blue Fountain Media brought the website 15,382 visitors for $0.43 per visitor through search engine optimization.

These numbers do not speak for themselves; we must consider whether or not these were qualified visitors or not. It is not enough to say that we brought X amount of traffic to a website, if they got zero sales out of it.  PriorTax.com not only had more visitors through SEO than from Google AdWords, but their conversion rate was also higher. Their AdWords conversion rate was 3.38% while their organic results gave them a slight edge at 3.64%.

Conclusion: Not only did SEO bring more visitors at a lower price, but also had a higher conversion rate.

Exhibit B:

R.A.G. New York was able to take advantage of the SEO campaign that Blue Fountain Media performed long after the end of our work. Here are two screenshots from R.A.G. New York’s Analytics showing 1.) overall visitors and 2.) total conversions. Blue Fountain Media provided SEO services between April and September. Since then there has been no work done to promote the website.

It is clearly visible that the fruits of our labor truly paid off after our work was done. R.A.G. was able to take full advantage of the holiday season search frenzy and many of those same visitors came back to the website early this year. Personalized search results had a big role to play here.