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What Do Customers Need to Know About Your E-Commerce CMS?

Seven Common Questions & Answers

Question One

Can you limit access to what your employees can see or grant varying administrative privileges? i.e., if I have a copywriter helping out or something and I don't want them to see my customer date or revenues, can I adjust this?

Answer

Yes, you will have the ability to allocate different user names and passwords which have the ability to change or edit only certain areas of the site.

Question Two

Can copywriters work offline in a spreadsheet format and then upload new products and images? How easy is this?

Answer

Yes, it is very easy to upload an Excel spread sheet as long as you keep the information organized consistently (i.e.: size, color, etc. are in the same location for each item). We include training on how to do this before handing off your live website.

Question Three

Can you add unlimited images with each product, for detail shots, etc.?

Answer

You can add unlimited images or cap it off at a certain number. The best thing about a customized ecommerce website CMS and not an engine or template is that we can customize it however you like.

Question Four

How do you store all the customer data?

Answer

We build a robust CRM (customer relationship manager) into the back-end of your ecommerce web site to track each customer, how many times they have ordered, when they order, how much, etc. You can tell us you want to see all the people who have spend X number of dollars this year so you can export their contact info and send a coupon. Any reporting, filtering or search features can be fully customized however you like them to work.

Question Five

How safe and secure is the website for ecommerce transactions?

Answer

Everything is very user-friendly, safely stored and secured by firewalls. All protection and technicalities are taken care of.

Question Six

Can I transfer the content from my current site? What if I have 5000 or so customers along with their data?

Answer

Yes! We will take care of transferring all your current data to the new website and show you how to update in the future. We want you to see us as your own in-house team and not worry about a thing. We are here to make your life easy, to hold your hand, and help bring your company to the next level. Let us know if you would like us to walk you through examples of our robust and flexible CMS. We can show you exactly how to update products, export client data, set up coupons, etc.

Question Seven

What if I have other questions down the road?

Answer

Not a problem! Everyone wants to make sure all the t's are crossed and i's are dotted before getting started. I'm happy to answer any questions or concerns to help make this decision making process as easy as possible for you.

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